Nwas Patient Transport. Requestee Name Requestee Caller Patient Practice PCT Patient Practi

Requestee Name Requestee Caller Patient Practice PCT Patient Practice Consortium Patient DOB Patient Age Patient Age on Jrny Date Nov 14, 2023 · By Christmas, 75 new paramedics and 32 emergency medical technicians will have joined NWAS, with more due to be in post by March 2024. The North West Ambulance Service (NWAS) NHS Trust provides a 24 hour, 365 days a year emergency service to those people in need of emergency medical treatment. Following a successful tender process, the Trust submitted bids for the contracts Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments. Contact the booking centre by phone or visit the NWAS website for more information. NWAS Patient Transport in Greater Manchester Patients may be eligible for the Patient Transport Service (PTS) if they have a medical or clinical condition which could stop them getting to their appointment by any other means. NWAS has a core Research & Development (R&D) Team that is led by Consultant Paramedic, Steve Bell, and consists of Research Manager, Sandra Igbodo, Research Support Officer, Jesse Oliver, and NIHR Research If the patient needs to be accompanied on their journey due to a specific need which cannot be provided by NWAS, for example if the patient has physical or mental incapacity, needs a translator or the patient is under the age of 16, this must be requested at the point of booking. The patient must be able to transfer into a fixed seat once on the vehicle. NWAS provides the pre-hospital care elements of the NHS for the 7 million populace of the North West of England. 4 million patient journeys per year, a significant part of this is supporting people living with mental health problems and dementia to attend planned care such as hospital appointments. We would like to show you a description here but the site won’t allow us. Our patient transport service (PTS) is a non-emergency service for people who need special support getting to and from their healthcare appointments. Learn about eligibility, booking, cancellation, journeys, escorts, quality standards and COVID-19 measures. About the North West Ambulance Service NHS Trust | 13,339 followers on LinkedIn. We employ around 7,074 staff in over 300 different roles. In Cumbria and across the North West patient transport services are operated by North West Ambulance Service (NWAS). Entitlement to transport can depend on your specific requirements, medical condition and mobility. Information for healthcare professionals about PTS provided in Cumbria, Greater Manchester, Lancashire and Merseyside Jul 16, 2025 · North West Ambulance Service provides a non-emergency patient transport service for people who need special support getting to and from their healthcare appointments due to a medical or physical condition. bookingenquiries@nwas. (Arriva). Nov 4, 2024 · Join our patient transport service team Posted 4th November 2024 Vacancies for ambulance care assistants within our patient transport service are now open and we’re hosting some virtual support sessions to help you apply for the role. Mar 1, 2024 · North West Ambulance Service (NWAS) has launched a new campaign for users of its patient transport service (PTS). All patients will be assessed on their suitability using some short simple questions when booking, unfortunately due to the high demand friends and family may not More patients receiving help without the need for an ambulance in the North West. Website: nwas. If you have requested patient transport but were deemed ineligible, it is important to us that you are signposted to local alternative transport providers. Find out if you are eligible for non-emergency transport to and from your healthcare appointments in Wirral. Please note, if you need to discuss a booking or need urgent support, please call 0800 032 3240 or email pts. Most people make their own way to hospital appointments by car or public transport, accompanied by a relative or friend. This service is provided to patients in Cumbria, Lancashire, Greater Manchester, and Merseyside. They deliver the NHS 111 service in the North West. A combined view of NWAS data and health organisation data improves real-time insights. If not, they will give you a number to call. uk Alternative format requests – communications@nwas. This service is for patients unable to get to or from hospital due to physical or medical conditions. Contents For patients living in Greater Manchester, you will need to contact your dedicated booking centre for first appointments only. . Patient PCT Requestee PIN Requestee Name Requestee Caller Patient Practice PCT Patient Practice Consortium Patient DOB Patient Age Patient Age on Jrny Date Cancel Reason ECR Auth By Order No Invoice Name Man Unit Charge Notes Dt Aborted Budget Code Patient CCG Patient Practice CCG Patient Practice National ID TOV Early/Late Waiting Time Waiting Mobility of patient Patient with poor mobility and may require a lot of assistance. Please contact PALS@nwas. North West Ambulance Service serve more than 7 million across the communities of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire and Glossop. We also provide a non-emergency service known as the Patient Transport Service (PTS). Additionally, notification will be provided on the day of transport that you are the next patient to be collected. NWAS was formed in July 2006 with the merger of the four ambulance services of Cumbria, Greater Manchester, Lancashire and Mersey Regional (Cheshire and Merseyside). We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or You are already signed in to the Hubara Gateway system. 7 million calls every year. Her wife, Stacey Smith, also worked for the NWAS patient transport service, based at Oldham ambulance station. Patient Transport is available for those patients who meet the current eligibility criteria. Currently NWAS have different agreements with different health trusts so this is why one eligibility criteria is being applied to the whole region to ensure that provision is fair across the region. Your feedback and suggestions will help us to develop this section of our website so that we can make sure we’re providing the information you need. murphy@nwas. uk Press office – For media enquires contact press. uk/pts Can I use the patient transport service? Entitlement to use the service depends on your specific requirements, medical condition and mobility. We provide the service for patients in Cumbria, Lancashire, Greater Manchester and Merseyside. In addition, the Trust provides the NHS 111 Service for the North West region and the Patient Transport Services for most of the area. Providing tips and information, the campaign will help people get the most out of the offer, and ensure that NWAS can reach patients as quickly as possible. What is our Patient Transport Service? First, talk to your doctor or hospital, they might book transport for you. The North West Ambulance Service NHS Trust (NWAS) is now managing the Patient Transport Service in Lancashire, with the new ‘on the day’ service (covering mainly discharges from the wards, urgent care centres and emergency department) now operational: Monday-Friday including Bank Holidays - 8am-8pm with the last booking being taken at 7pm Saturday Dec 24, 2025 · Non-emergency Patient Transport Service (PTS) for eligible patients in Cumbria, Greater Manchester, Lancashire and Merseyside. They also operate non-emergency patient transport services (PTS) for part of the region, and in 2013/2014 carried out 1. If you are not eligible to use Patient Transport Where a detained patient has absented themselves from hospital and is to be returned following a warrant issued under the auspices of S. The patient may be a C2 mobility based on other health issues, rather than mobility alone. We provide non-emergency Patient Transport Service (PTS) for eligible patients in Cumbria, Greater Manchester, Lancashire and Merseyside. Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments. Patient Transport Service Looking from door after you to door North West Ambulance Service provides a non-emergency patient transport service for people who need special support getting to and from their healthcare appointments due to a medical or physical condition. Explore our application process and get tips for success. Our A to Z PTS guide provides you with key information about our patient transport service. This may be done by text, email or voice message to your telephone, depending on your preference and information supplied at the time of booking. Our locations are not public access and the below is for information only. By collaborating with healthcare partners, our patients get better outcomes, and pressure on the wider NHS is reduced. Please note that many of our ambulance stations are used jointly by patient transport and emergency service colleagues. Posted 15th January 2026 Our non-emergency patient transport (PTS) is a commissioned service. nwas. | North West Ambulance Service NHS Trust was established on 1 July 2006 with the merger of the Cumbria, Lancashire, Mersey Regional and Greater Manchester Ambulance Services, the aim being to provide the best possible ambulance and pre If You are experiencing issues accessing pts online please use internet explorer until further notice Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. This may have been caused by a long period of inactivity. General enquiries – 0345 112 0999 or nwas. We also offer improved quality standards for both haemodialysis and cancer patients. Transport needs to be booked at least 48 hours in advance of your appointment or the service will not be able to take you. Can I use the Patient Transport Service? You may be eligible for the Patient Transport Service (PTS) if you have a medical or clinical condition which could stop you getting to your appointment by any other means. uk (or 0345 155 0335 for outside of office hours) Recruitment – 0345 112 2018 or nwas. When you request transport, you will be asked a series of questions based on the eligibility criteria set out within the Department of Health guidelines. The North West Ambulance Service (NWAS) has three zero-emission vehicles two rapid response vehicles and 1 mental health Please note: if you are making a complaint on behalf of a patient, written consent from the patient (or Next of Kin/authorised representative if patient is deceased) will be required for us to fully respond to your complaint. Who can go with you? We provide patient transport for renal dialysis patient appointments up until 7. Our PTS ambulance care assistants support and care for those who need help getting to and from healthcare appointments. We provide patient transport to people who are unable to use public or other transport due to their medical condition and include those who are: Attending hospital outpatient clinics Being admitted to or discharged from hospital wards Needing life-saving treatments such as radiotherapy, chemotherapy, or renal […] Thank you for answering our questions. Aug 30, 2023 · This is an easy read guide about our Patient Transport Service and how this service works Patient Transport Service (PTS) - North West Ambulance Service (NWAS) Description Patient Transport Service (PTS) is a non-emergency service for people who may need special support getting to and from their healthcare appointments. Welcome to PTS Online Services Please enter your username and password below: The questions have been designed to make sure we understand your requirements and so we can match our transport with your medical needs if you are eligible for the service. Sep 20, 2022 · New NHS electric vehicles have hit the road over the last few months, helping to relieve pressure on the ambulance service and also helping the NHS cut its carbon footprint. In addition to this, our Patient Transport service (PTS) and Volunteer Car Drivers (approximately 350 in number) undertake in the region of 1. uk 07900177956 Chris Turner To cancel transport please contact 0800 0323 240 (select cancellation option) or email pts. The Patient Transport Service (PTS) is operated by North West Ambulance Service (NWAS) and provides non-emergency transport to and from the hospital. uk/pts Can I use the patient transport service? Entitlement to use the service depends on your specific requirements, medical condition […] Welcome to PTS Online Services Please enter your username and password below: Your session has expired. Mobility of patient Patient with poor mobility and may require a lot of assistance. Official information from NHS about Patient Transport Services Hq including contact details, directions, opening hours and service/treatment details This includes treating patients by telephone, at the scene, or in community settings. 3 million patient transport journeys every year for those who require non-emergency transport to and from healthcare appointments. Official information from NHS about North West Ambulance Service NHS Trust including contact details, directions, opening hours and service/treatment details 999 British Sign Language (BSL) Emergency video relay service This service allows deaf patients and hearing individuals to communicate from separate locations and attain services they require. We are proud to continue to work in partnership with the North West Ambulance Service NHS Trust in providing this service Transporting over 3000 patients a month, covering Lancashire, Cumbria, Kendal Mobility of patient Patient with poor mobility and may require a lot of assistance. recruitment@nwas. Book Hospital Transport Patient transport services are provided for those patients whose medical circumstance means they cannot get to their appointment any other way, this means public transport, taxi services and family help. We deliver the NHS 111 service across the region for people who need medical help or advice, handling around 1. Find out how to make a booking for PTS in the North West Ambulance Service area. The clinics will usually arrange transport for any subsequent appointments, however please ask your booking centre for details of the arrangements in your local area. Urgent and emergency care (999) NHS 111 (non-emergency) Patient Transport Service (PTS) Major incidents Emergency advice Information for professionals Patient Transport Service Looking from door after to door you North West Ambulance Service provides a non-emergency patient transport service for people who need special support getting to and from their healthcare appointments due to a medical or physical condition. uk for any further information required when raising a complaint. North West Ambulance Service (NWAS) has launched a new campaign for users of its patient transport service (PTS), providing tips and information that will he Easy read guide. Patient Transport Service (PTS) is a non-emergency service for people who may need special support getting to and from their healthcare appointments. With this data, providers in the region can better manage patients with a clear view into the number of available beds, volume of ambulances on site, number en route, the additional number of patients that they can expect at any given time, and more. We want to make sure you travel as safely and as comfortably as possible to and from your appointment. This number should NOT be used to contact us in an emergency. Jan 15, 2011 · We’re emergency responders, patient transport providers and NHS 111 urgent care and advice givers. They also work to ensure the safety of the public and treatment of patients in the event of a major incident. You need […] Patient transport service is a non emergency service for people who may need special support getting to and from their healthcare appointments. Jan 12, 2021 · NWAS Driving ambition - taking positive steps to a career with Patient Transport Service North West Ambulance Service 2. enquiries2@nwas. The couple wanted to work together and have their rotas arranged so they could have time off together, to improve their work-life balance. PATIENT TRANSPORT SERVICE IN CUMBRIA From 1 July 2016 the North West Ambulance Service NHS Trust (NWAS) will be managing the Patient Transport Service in Cumbria. office@nwas. cancellation@nwas. Jul 1, 2016 · A modernised and improved patient centered service is available to patients requiring non-emergency transport in four counties across the North West as part of new contracts provided by the North West Ambulance Service NHS Trust (NWAS), which takes effect from 1 July 2016. We operate a regional booking system which allows us to deliver a standardised and efficient service to our users and patients. They also provide non-emergency patient transport services (PTS) for those patients who require non-emergency transport to and from hospital. PTS is a service for eligible patients who need special support for healthcare appointments. A wheelchair / carry chair may be used to get the patient to and onto the vehicle, via steps or vehicle ramp. We’re emergency responders, patient transport providers and NHS 111 urgent care and advice givers. Patient Transport Services (PTS) are provided for patients whose medical condition means they cannot get to their appointment in any other way. Find out what you need to know to start your career with us. Jul 16, 2025 · North West Ambulance Service provides a non-emergency patient transport service for people who need special support getting to and from their healthcare appointments due to a medical or physical condition. There will also be 72 new recruits for the Patient Transport Service and 250 new call handlers for the 999 and NHS 111 contact centres. A handy list of hospital site maps to help you find where you need to go. This Patient Charter explains your rights and responsibilities when you use the Non-Emergency Patient Transport Service of the North West Ambulance Service NHS Trust (NWAS). Job summary Join Our Team at North West Ambulance Service - Patient Transport Services Team Leader Are you an experienced and compassionate leader looking for a rewarding career in healthcare? NorthWest Ambulance Service (NWAS) is seeking a Patient Transport Services (PTS) Team Leaders to lead adedicated team in providing high-quality patient transport services across the region. 5 million journeys every year helping patients in the North West who need extra support get to and from their healthcare appointments. 2 million such journeys. Carlisle rodger. nhs. uk Address North West Ambulance ServiceLadybridge Hall HQChorley New RoadBoltonBL1 5DD Patient Transport Service is a non-emergency service for people who may need special support getting to and from their healthcare appointments. 32K subscribers Subscribed Learn how to apply for a job at NWAS. Some are shared with other emergency service partners. Contact the relevant telephone number for your area, location and eligibility criteria, and have your NHS number ready. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111. Jan 9, 2026 · The claimant at Manchester employment tribunal, Paula Smith, had worked for NWAS for 26 years. Outlined in this document is all the relevant information about the service we provide and how to book. Helping patients attend their important medical appointments We provide a safe and reliable non-emergency transport service for patients who need medical or clinical support to get to and from their appointments. We deliver urgent and emergency care through 999, 111 and patient transport services. Our patient transport service supports NHS patients with non-emergency patient transport services and the necessary special support they may require in attending healthcare appointments. 30pm with collection until 1am Monday to Saturday, including bank holidays. uk. As a region-wide service, NWAS plays a central role in shaping urgent and emergency care across the North West. Patient Transport Service (PTS) - North West Ambulance Service (NWAS) Description Patient Transport Service (PTS) is a non-emergency service for people who may need special support getting to and from their healthcare appointments. These questions will help us to decide how we can best support you in getting to your appointment. uk/pts Welcome to BRPTSDBS01 - NWAS NHS Trust - Patient Transport Service Please enter your username and password below: Your session has expired. Our non-emergency Patient Transport Service provide over 1. The transport device on board may be used to help the patient up or downstairs. Patients will be asked some simple questions to check if they are eligible. It also includes key contacts and information on how to make complaints. If you have a medical condition that prevents you from travelling to a treatment centre by any other means, or you require the skills of an ambulance care assistant during the journey NWAS provides emergency ambulance response via the 999 system, as well as operating the NHS 111 advice service for North West England. From 1 July 2016 the North West Ambulance Service NHS Trust (NWAS) will be managing the Patient Transport Service across Greater Manchester, taking over the contract from current service providers, Arriva Transport Solutions Ltd. Patients are eligible if they have a medical condition which stops them getting to their appointment by any other means. It is extremely important to remember to cancel your transport if your appointment is cancelled or rearranged. 135 (2) Mental Health Act, the most clinically appropriate and safe transport arrangement will be organised by any person authorised under this Act and Police This document provides guidance on standardized systems of care for intra- and inter-hospital transfers to improve patient safety and care quality. Their highly skilled staff provide life-saving care, urgent care and medical advice to patients either face to face or over the phone. We make more than 1. Booking line: 0800 0323 240Website: nwas.

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